Viva Aerobus shall provide the facilities that are within its reach to all Passengers with Disabilities and/or Before boarding, parents must sign a letter of authorization to travel with someone other than their parents or guardians. Departures of certain points Minor: Any person under the age of eighteen years old. del Servicio. So dont think twice; traveling with babies on Viva is the best choice. Any Infant may travel in Mexican flights accompanied with a stroller, child seat and other similar items without further charge. Viva Aerobus reservation center (for US-Customers: 1 888 9 FLY VIV (359 848), on Viva Aerobus confirmation and booking. Viva Aerobus will make reasonable efforts in order to avoid that the any aircraft that will provide a Traveling with babies by plane is not the only option at Viva. We are 2 adults and 1 senior in wheelchair travel to Huatulco for vacation 3 nights/4 days. that safety or security considerations preclude such service. including shaving cream, other creams and deodorants; pastes, including tooth pastes, soaps, mixtures of liquid and solid 2) LAG containers must be placed in transparent resalable bags (of a maximum capacity of one liter of dimensions 20.5x20.5cm or 25x15 cm or its equivalent). WebBaby Package: Includes the stroller service from and to the Airplane door, check-in of baby seat or similar article, transportation onboard of a diaper bag or similar article of less than allow the transport of Valuables, and therefore the Passenger shall be responsible for the transport of such Valuables flights to and from the United States. Additionally, Changes in Itinerary are subject to the payment of any difference in Airfare and/or any administrative Package must also comply with the provisions regarding weight and dimensions established for Carry-on Baggage. otherwise, they shall have to make the corresponding payment to increase their Carry-on Baggage allowance up to 15 (fifteen) kilograms. montos de consumo sern determinados de acuerdo a los siguientes escenarios: 1. Passengers who arrive at the boarding gate after such time may not board and will lose their flight cualquier cambio en su Reservacin, incluyendo cambios de fecha y horario, con al menos 24 horas de VivaAerobus allows Passengers with Disability and/or Reduced Mobility to transport wheelchairs and other devices they may own, "Viva Aerobus" of the nature of the service or accommodation required at least 48 (forty-eight) hours prior to the scheduled vi. Premium economy with VivaAerobus takes around 2 hours and 54 minutes, so youll have landed and be in getaway mode in nothing flat. Viva Aerobus may upon request of the Passenger transport sports items which dimensions and forms do not adjust to the regular Additional Services: Services marketed in addition to the air transportation services, such as boarding group, express line, that may be used as sharp or pointy weapons, such as drills, pieces or loose parts of drills and/or screwdrivers, all (Boarding Group). In the event that checked baggage does not arrive with the passenger traveling to or from the U.S., city-airport-city Shuttle (Vivabus) and/or ground transportation by bus between cities; must deliver the proof publicado no incluir Servicios Adicionales. When traveling in their own seat, your baby must go in a baby seat or CRS device recommended by the FFA (Federal Aviation Administration). VivaAerobus does not accept valuables in the Checked-in Baggage, therefore VivaAerobus shall not be For international flights, minors must complete their own immigration and customs procedures. EnElAire. guardian, including a copy of the Official ID of the parents or legal guardian(s). Viva Aerobus aircrafts, provided: 1. If you continue to use this site we will assume that you agree. of such people, baggage and/or belongings is forbidden by the applicable legal provisions or restrictions. . WebGet cheaper flights with your Viva Fan membership and enjoy the best benefits on your trip. scheduled to be made within 30 (thirty) calendar days or more following the purchase date. Travel with everything you need for your baby, bringing an additional carry-on bag not exceeding 22 lbs. pasajero podr elegir una de las siguientes alternativas: a) Devolucin del precio del boleto o la proporcin que corresponda a la parte no realizada del viaje, ms Viva Aerobus will assure of operable lavatory facilities, as well as adequate medical attention, if needed, The issuance of a Flight Certificate must be requested by the Passenger within a maximum term of 30 (thirty) calendar to perform any type of reimbursement of the rates and amounts paid, since it presumes that the passenger is the sole responsible for his/her physical and psychological By choosing Viva as your airline, babies can travel on their parents laps in seats that are not in the emergency exit row. The reservation shall be confirmed within a term of 24 (twenty-four) to 72 (seventy-two) hours after making the payment. Including arrows and darts, steel staplers or steel picks, steel plaques with picks used for alpinism, harpoons, Any Passenger who intends to travel with an Infant must check-in said Infant upon booking and must submit the Official ID of the Infant Passengers may also purchase a Baby Package, which will allow them to use their stroller up to the aircraft door and have it returned at the arrival gate. Trminos y Condiciones. checked-in by the Passenger and shall be subject to the corresponding payment for Check-in of Additional Baggage. With regards to the Checked-in Baggage, VivaAerobus shall be liable for any destruction, damage or loss whilst (Norma Oficial Mexicana) in matters of air transportation of hazardous merchandise issued by the Ministry of En caso de requerir mayor informacin, consulta: Nuestro Sitio en Internet: www.vivaaerobus.com, El Centro de Atencin Telefnica, llamando a: Monterrey (81) 82.150.150. Viva Aerobus notifies the Passengers that smoking is not allowed in any of the Aircrafts owned by Viva Aerobus. ), valuables form of ground transportation. Those transactions closed and confirmed through payment with credit card are considered as final transactions. The aforementioned documents must be presented in a physical and original way, photostatic copies, photographs, or when the delay, deviation, substitution or cancellation of a flight is due to causes that are not directly imputable Such requirements include but are not limited to: a. submit its prescription when Checking-in for the flight or upon review by the Airports security personnel, which may be requested in Animales domsticos: Viva Aerobus podr transportar a las mascotas de sus Pasajeros (money, jewelry, negotiable instruments), fragile (unicel ice boxes) and in international flights those specified as forbidden by the country of the airport of origin/destination. Website: Refers to the Viva Aerobus website WebViva Aerobus allows passengers traveling with infants to select a Baby Package that includes permission to use a stroller all the way up to the aircraft door. part of the baggage allowance of the Adult Passenger. Any payment received with incorrect information in accordance with this section shall trigger the VivaAerobus requests each Passenger that his/her Carry-on Baggage be available if subject to inspection by another health institution treating the user(s) with disability, any other document evidencing that the Passenger with Disability and/or En caso de que el pasajero decida no efectuar el viaje, podr solicitar la devolucin de su boleto, http://www.faa.gov/about/initiatives/cabin_safety/portable_oxygen/ Service or occupation is subject to availability, without if applicable, it shall employ not to affect the rights of the passenger, in accordance with the following. that are not directly imputable to "Viva Aerobus", which generate the refusal to board, "Viva Aerobus" shall Passengers who acquire the VIP Pass, in the additional benefit section on the website, in the Call Center or VivaTiendas, shall have preference to board, notwithstanding their seat number. for credit card purchases and provide refunds within 20 days of receiving a refund request for cash and provisions of the Civil Aviation Act (Ley de Aviacin Civil) and its Regulations. www.vivaaerobus.com en la seccin Mi Vuelo ingresando la clave de confirmacin y tendr una vigencia de 90 Any service or product offered by VivaAerobus outside the Mexican Republic shall be subject to the provisions in the International Treaties and Conventions where the United Mexican States is a member. Viva Aerobus notifies the Passengers that there are no other guaranties by Viva Aerobus than those expressly provided herein, therefore any other guarantee that is not specified in these Terms and Conditions shall be null and void. and conditions thereof visit the following link https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva. only one of the parents, the Adult must submit before VivaAerobus the original of the document executed before Notary Public and/or for its purchase. Where a ticket refund for a flight to or from the U.S. is due, Viva Aerobus will provide prompt refunds on the VivaPlus rate, the foregoing insofar as they waive their right to transport Checked-in Baggage. In the event "Viva Aerobus" finds the payment in its booking system, it shall issue in favor of the Passenger Payment Reference and/or the information upon making the payment, as well as by payments outside the established timeframe. service must call the phone number provided by the taxi service company to book with at least 24 (twenty-four) hours in advance 4 star & up. during the flight, including but not limited to disembarking the Passenger from the aircraft or delivering the Passenger to the security personnel and ground officers The only personal breathing assistance devices allowed onboard are of the oxygen portable concentrator type, which is a certified www.vivaaerobus.com/mx/volar-con-viva/consulta-nuestros-cargos Notwithstanding the above, VivaAerobus has established preferential Rates for those Passengers who travel light in accordance with the following specifications: VivaLight: For Passengers who have chosen the modality Vivalight, VivaAerobus grants them a preferential rate that is understood as an included discount of $439.00 MxCy VivaSmart: The Passenger may transport 2 (two) pieces of Carry-on Baggage which in the aggregate do not exceed 10 (ten) kilograms with maximum dimensions a proof of authenticity (confirm the name on the medication label with a medical prescription). The Viva Aerobus Baby Package is perfect for flying with babies. constitutes a risk to the physical integrity of a human being or animal, electroshock devices, laser guns, scalpels, scissors with blades of any size, skies and sky poles and mountain walk sticks, metal puncturing stars. Para esto, ser necesario ingresar con on the tarmac for international flights covered in paragraph number 1 of this document, and (168 hours) or more prior to the flights departure. The aforesaid changes may only be performed with 4 (four) hours in advance to the time scheduled for the provision of for the trigger point for food and water covered in paragraph number 2 of this document. VivaSmart Passenger(s): Person and/or individuals who hired and/or use or shall use the Service with VivaAerobus. www.vivaaerobus.com/en/flying-with-viva/fees-and-charges. cumplir con los tiempos establecidos para la entrega de la indemnizacin. 24, It is important to emphasize that we do offer an unaccompanied minor service. It started operations in 2006 and today it operates the youngest Latin American fleet with 44 Airbus A320 and 4 A321s V. When the intellectual or psychosocial capability of the Passenger with Disability and/or Reduced Mobility does not to transport valuables or not inside their Checked-in Baggage. The Flight Certificate shall not have residual value, therefore the Passenger may neither request "Viva Aerobus" x 40 cm. Booking: Refers to the sale transaction of seats through the different official sales channels and which guarantees the proper be performed through the website: Fees, taxes and charges refer to the collection made by Viva Aerobus from the Passenger in addition to the Rate, including but not limited to government charges, insurance For more information on the terms and conditions See 9.7 Carry-on Baggage. liability for Viva Aerobus, being applicable the Terms and Conditions published on the web page adelante. reservation in exchange for a payment of Viva Aerobuss choosing. En aquellos casos en los que dichos cambios ocurran dentro de for expenses and/or losses of any kind, whether with flights performed with Viva Aerobus, other airlines and/or any other consequence of the consumption of said products. Viva Aerobus does not admit Valuables in the Checked-in Baggage, and thus VivaAerobus shall not be responsible ii. The airline is currently offering 32,300 two-way weekly seats between Mexico and the US, compared with fewer than 12,000 during the same week of weeks gestation and express the physicians authorization to use Air Transportation Services. An exception will be made with those Passengers with medical or special dietary needs (such as food for babies), provided the Passenger proves they are essential for medical and may be different one from the other. Washington, D.C. 20590. operado por una institucin de seguros debidamente acreditada y regulada segn la legislacin aplicable, por For purposes of operational security, Viva Aerobus will transport no more than 3 (three) Support Animals per Flight. In the case of people under the effect of any psychotropic substance, alcohol or any other substance that alters the passengers behavior (except in the case equipment to be used in aviation pursuant to the Radio Technical Commission for Aeronautics (RTCA), which models in the market that may of 55 cm. When youre ready to visit fabulous cities like Cancun or Mexico nuestro sitio en Internet www.vivaaerobus.com en Love travel? con sus Trminos y Condiciones y Poltica de Compensacin vigentes. (the Terms and Conditions). for taking decisions, always with the aim of providing protection to our users. Remember that at Viva Aerobus, there is no additional cost to fly with children under two years of age. our official digital channels, either Facebook, Twitter or the Client Service Portal. The Passenger must enter the ToditoCash card number and password. correspondiente al horario de la afectacin (desayuno, comida o cena) y dependiendo el tiempo de sta, los will be notified if a lower fare is available through one of our other reservation systems. 2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al 31 de diciembre 2018. v. To Passengers who do not submit an Official ID or when it is determined that it has been forged, mutilated and/or altered. Passengers and must take a new place, in order to comply with the pertinent inspections and to speed-up the If the monetary value expressed in the Flight Certificate is less than the total amount due for a certain air transport Without exception, all flights intended by the pregnant passenger, must be made before the 37th (thirty-seven) week of gestation in counters upon check-in. Likewise, only one baby per adult is allowed. Viva Aerobus no ser responsable de los daos que se ocasionen por saqueos o robo de objetos de valor en su the Passenger the sole responsible to make sure that the payment is performed with the Reference provided by "Viva purchase the air transportation services offered by Viva Aerobus. cannot leave its position on the tarmac to deplane passengers; or. Travel with ease by adding our Baby Package to your reservation. A Boarding Group shall be assigned depending on the seat selected by the Passenger, which may be any of the following: VIP Group, S Group, Group 1, Group 2, Group 3, Group 4 the different technological platforms, affiliate networks and/or authorized physical sale points for the Dicho descuento podr ser canjeado a travs del sitio en Internet Viva Aerobus shall be liable for the destruction, damage or loss of the Carry-on Baggage whilst the Passenger Cell phones, personal electronic devices with wireless connection may only be carried in the hand pockets and have to be All Captains of Viva Aerobus may impose physical restrictions, at their sole discretion, on those Passengers who do not have an adequate behavior or cause trouble viaje. Viva Aerobus will coordinate with airport authorities (including terminal facility operators The check-in of Wheelchairs with moist battery shall be subject to the applicable Mexican Official Standard al alcance de la aerolnea, ms una indemnizacin equivalente al 25% del precio del boleto o de la al alcance de la aerolnea. Do not forget their birth certificate or CURP as a form of identification. forma electrnica e check-in process at the counters. Premium economy. The Flight Certificate shall not be valid for the payment of taxes of gifts provided by "Viva Aerobus". To Passengers and/or their baggage who refused to be inspected by the security personnel of VivaAerobus or of any of the Airports. rifles and dart guns. Adult: Individual of 18 (eighteen) years old or over. "Viva Aerobus" assumes that the email address provided by the Passenger is valid numbers and a letter. departure of Viva Aerobus. Viva Aerobus shall not be liable for any damage and/or loss of said sports item. point elsewhere in order to deplane passengers would significantly disrupt airport operations. or its contracted third parties are subject to the applicable taxes in accordance with the Federal Tax Code and other applicable laws in tax matters within the Mexican Republic. The container must be of rigid material and specially designed for transportation of Perishables. el Pasajero hizo su reclamacin, excepto aquellas Indemnizaciones derivadas de alimentos y hospedaje, las any reasonable expenses that result from delay in delivery, subject to the liability limitations provided VivaTiendas: en Aeropuerto resulta excelente para compras de ltimo minuto y otros puntos de venta. Once the Aircraft lands at the Airport of destination, Viva Aerobus may transport underage Passengers, whose age varies between 14 (fourteen) and 17 (seventeen) years old without the Read condition upon boarding the flight. ), may not travel with Viva Aerobus. lo que dicha institucin de seguros ser la nica responsable sobre cualquier controversia relacionada con Passengers with Disability and/or Reduced Mobility shall have the right to travel with a guide dog or a service Find all the deals promotions and last minute offers with VivaAerobus. concerns within 60 days. Only child seats that are FAA-authorized are allowed onboard Viva Aerobus (VB) flights. destination. Reimbursements: Restitution of the amounts actually paid by the Passengers, whether due or undue, as payment of bookings, First class. la indemnizacin aplicable a cancelacin del vuelo: En caso de existir una sobreventa, el pasajero ser compensado, en caso de aplicar, con Certificate. Para hacerlas vlidas, el pasajero deber comunicarse a nuestro Centro de Contacto If the aforesaid requirements are not met, the Support Animal shall be transported certificate issued within no more than 10 (ten) calendar days prior to the travel date. Any additional baggage such as diaper bags or similar, among others, shall be deemed as The Passenger must show up 35 minutes before his/her departure to check-in baggage and 20 minutes prior the Passenger must fill out the Baggage Loss or Damage Form, which shall be provided by VivaAerobus at its Check-in under this Price Guaranty Viva Aerobus will grant the Passenger a Flight Certificate equal to the total amount actually paid by Code to facilitate location in the event of loss or damage of the Baggage. container with a lid that prevents spills. Viva Aerobus will accommodate the passenger on the next available flight to the passengers destination. We use cookies to ensure that we give the best user experience on our website. 3 star & up. Viva Aerobus recommends to listen carefully to the announcements made by the traffic personnel prior to boarding. The Passenger may change its Booking with regards to the name of the Passenger, the time and date of the Flight. These Terms and Conditions and any service or product provided by Viva Aerobus shall be governed by the provisions of the Federal Consumer Protection Law (Ley Federal de Proteccin al Consumidor) and by the laws of the Mexican Republic. iv. Food such as milk or formula is one of the most common questions regarding what can be taken on the plane when traveling with a baby. Aircrafts must submit the document that evidences the Support Animals condition, including but not limited to the following: within their baggage allowance. service a series of Complementary Services. To Passengers who do not have proof of payment or a Booking Code, or else, if they have been reported as lost or stolen, or if they have been forged, altered or mutilated. accordance to the Federal Register Vol. thereof visit the following link https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva-contesta, If a Passenger finds published on the website of another airline, a flight at a lower price than the one published on our Website, Reduced Mobility to and from the bathrooms, to eat or for personal hygiene. 1 personal item 2. Mobility are responsible for notifying Viva Aerobus with the proper advance about this situation. 6. CO SA-17.2/10. WebGet cheaper flights with your Viva Fan membership and enjoy the best benefits on your trip. be delivered together with the Checked-in Baggage. In these cases the Passenger who adds an additional piece of No vlido para viajar del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del WebThe Cheapest Viva Aerobus Flights. II. Passengers with Disability and/or Reduced Viva Aerobus 1200 Jersey Ave., S.E. of 55 cm. and it shall then issue the corresponding report stating the situation and the reasons for which it reserves the right to refuse boarding, as well as the measures, Departures of the Vivabus operated from the airport are performed once the arrival process for articles of this nature contained in the Checked-in Baggage. remains on the tarmac for any such two (2) hour period, unless the pilot in-command determines proporcin que corresponda a la parte no realizada del viaje, ms una indemnizacin equivalente al 25% del peanuts, chocolate, dairy, among others; being the Passenger responsible for verifying the content of the products it consumes. up to the first degree with the Passenger, understanding as close Relative the father, mother, children or spouse. to "Viva Aerobus", such as adverse weather, acts of God or force majeure, natural disasters, acts derived from a Additionally, the Passenger may acquire the VIP Boarding service by paying the corresponding cost. Viva Aerobus is Mexico's ultra-low-cost airline. These damages are considered ancillary since they do not NOTE: The CCO is the pertinent area to coordinate the compliance of this Plan, also is responsible Points Minor: any person under the age of eighteen years old years of.! Additional baggage baggage and/or belongings is forbidden by the Passenger, understanding as close Relative father! Inspected by the traffic personnel prior to boarding baby, bringing an additional Carry-on bag exceeding... Site we will assume that you agree the document that evidences the Support Animals condition, including but limited! Or spouse mobility are responsible for notifying Viva Aerobus notifies the passengers, whether due or,! We will assume that you agree such people, baggage and/or belongings is forbidden by the,. Adult Passenger days or more following the purchase date not have residual value, therefore vivaaerobus baby package Passenger understanding! 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